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Shipping policy

AV PLANET – SHIPPING POLICY 

Last updated: September 14, 2025

1) PROCESSING TIMES

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding statutory holidays).

  • Orders placed after 12:00 PM EST may begin processing the next business day.

  • During peak periods (e.g., holidays, promotions), processing times may be longer.

2) SHIPPING METHODS

  • We ship orders via major Canadian carriers (UPS, Purolator, FedEx, etc.).

  • Shipping method is selected at checkout based on customer preference and product eligibility.

  • Some oversized or heavy items may require freight shipping. In such cases, AV Planet will contact you with details and a freight quote prior to shipment.

3) SHIPPING RATES

  • Shipping costs are calculated at checkout based on order weight, dimensions, and destination.

  • Free or discounted shipping promotions (when available) will be clearly indicated on the website.

  • Oversized, bulk, or freight shipments may not qualify for free shipping even during promotions.

4) SHIPPING LOCATIONS

  • We ship to all provinces and territories in Canada.

  • At this time, AV Planet does not ship internationally.

  • Orders cannot be delivered to P.O. boxes for oversized items or freight shipments.

5) ORDER TRACKING

  • Once your order ships, you will receive a tracking number by email.

  • Please allow up to 24 hours for carrier systems to update tracking information.

6) DELIVERY TIMES

  • Delivery times depend on the selected shipping method and destination:

    • Ontario & Quebec: 1–5 business days

    • Western Canada (MB, SK, AB, BC): 3–7 business days

    • Atlantic Canada (NB, NS, PE, NL): 3–7 business days

    • Northern Territories (YT, NT, NU): 5–12 business days

  • These are estimates only. AV Planet is not responsible for delays caused by carriers, customs, weather, or events outside our control.

7) DAMAGED OR LOST PACKAGES

  • Please inspect your package upon delivery. If damaged, contact us within 48 hours at info@avplanet.ca with photos of the product and packaging.

  • If your order is lost in transit, we will work with the carrier to investigate. Claims may take up to 10 business days.

8) SPLIT SHIPMENTS

  • In some cases, orders may be shipped in multiple packages (at no extra cost to you).

  • You will receive tracking information for each shipment.

9) LOCAL PICKUP 

  • Customers in the Greater Toronto Area may request local pickup from our Mississauga warehouse.

  • Pickup orders must be arranged in advance via info@avplanet.ca.

  • Government-issued photo ID and a copy of your order confirmation are required at pickup.

10) CONTACT

For shipping questions or special arrangements, contact us at:
Email: info@avplanet.ca
Phone: 905-799-0086
Address: 2585 Drew Road, Unit 9, Mississauga, Ontario, L4T 1G1, Canada